The short version
- We collect what you give us to run a dating and marriage service: your email, profile, photos, messages and the choices you make in the app.
- We never ask for your phone number, contacts or GPS location, and the app contains no advertising or analytics trackers.
- We do not sell your personal data, and we do not use it for advertising.
- Calls are never recorded. Sensitive details such as religion or community are stored only with your explicit consent.
- You can delete your account in the app at any time. Your profile disappears immediately and your data is erased after 30 days.
Who we are
PakiBaat ("PakiBaat", "we", "us") operates the PakiBaat mobile app and the website at pakibaat.com. We are responsible for the personal data described in this policy. You can reach us at support@pakibaat.com.
What we collect
Account information
Your email address, your name, your date of birth (to confirm you are 18 or older), an optional password (stored only as a secure hash), and a record of when you accepted our terms and this policy.
Profile information
What you choose to add: gender, what you are looking for (dating, marriage or both), city, occupation, education, a short bio, interests, prompts and answers, lifestyle preferences, partner preferences and, for marriage, biodata details such as height, languages, marital status, family type and marriage timeline.
Sensitive details, only with your consent
Religion, community, caste and family details are optional. We store them only after you give explicit consent in the app, and they are hidden from others by default. If you withdraw consent, we remove them.
Photos, voice and verification
Up to six profile photos, an optional voice introduction (up to 60 seconds) and voice messages (up to 120 seconds). We re-process uploads and remove hidden metadata, such as the location where a photo was taken. If you ask to be verified, you take a live selfie that our team reviews by hand.
Messages and calls
We store the messages, photos and voice notes you send so they can be delivered to your match. Voice and video calls are encrypted in transit and are never recorded; we keep only call details such as who called whom, when and for how long.
Connections and safety
Likes, passes, matches, blocks, reports you make or receive, and messages you send to our support team.
Family Connect
If you invite a family member, we store the name, relation and email address you enter for them, and the permissions you grant. We do not email them; you share the invitation yourself.
Device and technical information
A simple device label (for example "Android phone") and sign-in session times, so you can see and sign out of your devices. Our database does not store IP addresses. Our web servers keep short-term technical logs, which can include IP addresses, to keep the service secure and working.
Location
The app does not access your device location. Matching uses the city you type into your profile.
Purchases
PakiBaat is currently free. If paid memberships are offered later through Google Play or the App Store, we will receive a record of your purchase from the store, never your card or bank details.
What we do not collect: your phone number, contacts, GPS location or advertising ID. The app includes no third-party advertising, analytics or tracking SDKs.
How we use your information
- To create and secure your account, including sending sign-in and verification codes by email.
- To show your profile to other members and suggest people who match your intentions and preferences.
- To deliver messages and connect calls.
- To review verification requests, investigate reports, prevent fraud and abuse, and keep members safe.
- To answer your support requests and send important notices about your account or this policy.
- To comply with the law and respond to lawful requests.
We rely on your consent (which you can withdraw), on what is needed to provide the service you asked for, and on our legal obligations.
What other members can see
- Your profile: name, age, photos, city, intentions, bio, interests, prompts and the details you choose to share. Members see your age, never your full date of birth.
- Your verified badge, if your verification was approved.
- Your online status only if you turn it on, and read receipts only while they are on.
- Sensitive details only if you have chosen to show them.
- Family members you invite see only what you permit, and you can remove them at any time.
You can pause discovery to stop appearing to new people, and block anyone at any time.
How we protect your data
Everything you send travels over encrypted connections. Passwords are stored only as strong one-way hashes, sign-in codes expire after 10 minutes, photos and voice notes are kept in private storage that is not publicly listed, and access to member data is limited to the staff who need it. No system is perfectly secure, so please use a unique password and tell us about anything suspicious.
How long we keep it
- Your account and profile: while your account is active, and for 30 days after you ask to delete it.
- Messages and shared media: until either participant's account is erased, after which the conversation is removed for both people.
- Sign-in codes: deleted within a day of expiring. Signed-out sessions: removed after 30 days.
- Read notifications and technical call logs: removed after 180 days.
- Safety reports and moderation records: kept as long as needed to protect members and meet legal duties.
- Purchase records, if any: kept as long as financial and tax laws require.
- Encrypted backups: deleted data can remain in backups for a limited period until those backups expire.
Your rights and choices
Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can:
- Access a summary of your personal data and request a copy of it.
- Correct or update your information, most of it directly in the app.
- Withdraw consent, for example for sensitive details, at any time.
- Erase your data by deleting your account.
- Nominate someone to exercise these rights on your behalf.
- Raise a grievance with us and, if unresolved, with the Data Protection Board of India.
In the app you can also hide your online status, turn off read receipts, hide sensitive details, pause discovery, manage family access, block members and sign out of other devices. To make any request, email support@pakibaat.com from your registered address.
Delete your PakiBaat account
In the app: open Profile, choose Delete account, and confirm with your password or the code we email you.
Without the app: email support@pakibaat.com from the email address on your account with the subject "Delete my PakiBaat account". We will confirm the request with you before deleting.
What happens
- Immediately: your profile is hidden from everyone, you are signed out everywhere, your matches are closed, any live call ends, and your password, verification data, interests, preferences, biodata, settings and family links are deleted.
- After 30 days: your remaining data, including your photos, voice notes and your conversations with their media, is permanently erased for both participants.
- What may remain: safety reports and records we must keep by law, and copies in encrypted backups until they expire.
Adults only
PakiBaat is only for people aged 18 and over. We check your date of birth when you sign up and do not knowingly collect data from anyone younger. If you believe a minor is using PakiBaat, please tell us at support@pakibaat.com.
Changes to this policy
We may update this policy as PakiBaat grows. We will change the effective date above and, for important changes, tell you in the app or by email before they take effect.
Contact and grievances
For any privacy question, request or complaint, contact our Grievance Officer at support@pakibaat.com. We acknowledge grievances promptly and aim to resolve them within the time required by law.